Refund Policy
SiteScanReport LLC
Effective Date: May 26, 2026
Last Updated: May 26, 2026
---
Automatic Refund for Scan Failure
If your scan does not complete successfully and, as a result, no report is delivered to your inbox, you will automatically receive a full refund. No action is required on your part. The refund will be issued to your original payment method and typically appears within 5–10 business days, depending on your card issuer.
---
Satisfaction Refund Within 7 Days
If your report is delivered and you are not satisfied with the Service for any reason, email us at support@sitescanreport.com within 7 days after the report is delivered, and we will issue a full refund. No explanation is required.
After the 7-day period expires, purchases are non-refundable, except as expressly provided above.
---
Items Not Refundable After the 7-Day Window
- Reports that were delivered successfully but identified fewer issues than you expected, if the refund request is made more than 7 days after delivery.
- Reports that resulted in a favorable grade or finding, if the refund request is made more than 7 days after delivery.
- Refund requests submitted more than 7 days after delivery of the report.
The report reflects scan results from your website as it existed on the scan date. The value of the Service is the information provided at that time, not any particular outcome, grade, or finding, except for the automatic refund for scan failure and the 7-day satisfaction refund described above.
---
How to Request a Refund
For a satisfaction refund, email support@sitescanreport.com within 7 days after delivery of the report. Please include the email address you used at checkout and your scan ID (included in your delivery email) so we can locate your order promptly. Automatic refunds for scan failures do not require you to contact us. We will process customer-requested refunds within 2 business days.
---
Questions
Contact us at support@sitescanreport.com. We stand behind the Service and will work with you to address any issues.
---
SiteScanReport LLC
support@sitescanreport.com
sitescanreport.com